FLOWER TEA-Golden Chrysanthemum

At LUXIAOER, we strive to provide our customers with high-quality products and exceptional service. If you're not completely satisfied with your purchase, we're here to help. Please take a moment to review our refund policy below.

1. Returns and Refunds

We accept returns and offer refunds for purchases made directly through our website, subject to the following conditions:

• Eligibility for Return: Items must be returned within 30 days from the date of purchase.
• Condition of Items: All returned items must be unused, in their original packaging, and in the same condition as when you received them. We cannot accept returns of items that have been opened or used.
• Non-Refundable Items: Certain items, such as gift cards or personalized products, are not eligible for return or refund.

2. How to Request a Refund

To request a return or refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at dash@luxiaoertea.com within 30 days of receiving your order. Include your order number, item(s) you wish to return, and the reason for the return.
2. Return Instructions: Our team will provide you with instructions on how to return the items. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective items).
3. Processing Your Refund: Once we receive the returned items and verify their condition, we will process your refund. Refunds will be issued to the original payment method used during checkout. Please allow up to 7–10 business days for the refund to appear on your account, depending on your payment provider.

3. Exchanges

If you'd like to exchange an item for a different size, color, or product, please follow the same process outlined above for returns. We recommend placing a new order for the desired item while we process the return to ensure prompt delivery.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at dash@luxiaoertea.com with details and photos of the damage. We will offer a full refund or send you a replacement at no additional cost. Returns for damaged or defective items will not incur any return shipping fees.

5. Shipping Costs

Shipping fees for returned items are the responsibility of the customer unless the return is due to an error on our part. Original shipping fees are non-refundable.

6. Sale and Discounted Items

Only regular-priced items are eligible for refunds. Unfortunately, sale or clearance items cannot be refunded.

7. Customer Support

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at dash@luxiaoertea.com. Our customer support team is here to assist you and ensure that you have a smooth and pleasant experience with LUXIAOER.

Thank You for Choosing LUXIAOER!

We appreciate your business and are committed to providing you with high-quality products and excellent customer service. If you need further assistance, our team is always ready to help.